Contact Us
Got a question about how we review casino sites, spotted something that needs updating, or just want to flag an issue with one of the offers listed on plinternetsurvey.org? This page tells you how to reach us and what we can (and can't) help with.
How to reach us
The best way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. Please include as much detail as possible — for example, which casino or offer your message relates to — so we can look into it properly.
What we can help with
- Questions about how a site on our list scored the way it did, including its game selection, banking options, or bonus terms
- Corrections — if a welcome offer, wagering requirement, or licensing detail has changed since we last checked it
- General feedback on the site, its layout, or how useful you found a particular review
- Suggestions for other New York-facing sweepstakes or social casino platforms worth researching
What we can't help with
We're an independent review and comparison resource — we don't operate any casino, process deposits or withdrawals, or hold player accounts. If you have a dispute with a specific operator over a bonus, a withdrawal, or account verification, that has to be resolved directly with the operator's own customer support team, since we have no access to individual player accounts or transaction records.
It's also worth knowing that New York does not currently license or regulate real-money online casino gaming the way it does online sports betting. Sites that appear on this page, including those featured in our non-GamStop casino comparisons, are reviewed on the basis of eligibility, terms, and features — not as a claim that they hold New York-specific online casino licensing. Always confirm a site's current terms and availability for your location before signing up.
If you're concerned about your own play or someone else's
If a message you're sending us is really about struggling to control your gambling, please don't wait on a reply from us — support is available right now. Call the National Problem Gambling Helpline at 1-800-GAMBLER, or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369), both free and confidential. Our Responsible Gambling page also lists tools like deposit limits and self-exclusion that many sites offer directly through their account settings.
Before you write in
A few things that help us answer faster:
- Check whether your question is already answered on our About Us page or in our Terms and Conditions
- Name the specific casino or offer you're asking about, rather than a general query about "the site"
- Include screenshots or dates if you're reporting a factual error, such as a bonus amount or wagering requirement that's changed
We update our reviews periodically, but promotions, playthrough requirements, and game libraries can change without notice on the operator's side — so always double-check the current terms on the casino's own site before you deposit.
A reminder before you play anywhere
Everything on plinternetsurvey.org is intended for adults aged 21 and over. Real-money and sweepstakes-style casino play involves financial risk, and no game or bonus offer guarantees a win. If you choose to play, only ever stake what you can afford to lose, and read the wagering requirements and eligibility rules attached to any welcome bonus before you commit funds.